How do I recover balances and fare products from my previous SunCard?

First, log in to the web portal at https://accounts.sunrail.com If you do not have an account,  you must create one by selecting ‘Create Account’. Select ‘My Account’ from the upper portion of the screen. Choose ‘Recover Account’ and enter either the username, email address, or yellow SunCard number associated to your old account. You are then prompted to answer the security question from your account. Confirm the balances and SunCard(s) attached to the account. Select ‘Transition my Account’ to recover the selected item(s) to your web portal account; subsequently, the transit value is available for immediate use and the pass products will be initially applied to your virtual card available inside the Mobile Ticket App.

If you do not recall the answer to your security question, contact SunRail Customer Service (1-855-724-5411) Monday – Friday from 5:30 AM – 9:30 PM.