I have the SunRail mobile app, but I’m not receiving service alerts. What should I do?

In the rare instance where you do not receive service alerts (notifications) from the SunRail mobile app, please follow these troubleshooting steps:

1. Ensure that service alerts have been enabled for your app
2. Apple iPhones: https://support.apple.com/en-us/120681
3. Android Devices:  https://support.google.com/android/answer/9079661#app_notification_settings
4. If service alerts are still not displaying
5. Uninstall the SunRail mobile app
6. Re-Install and open the SunRail mobile app
7. Enable notifications
   • For iOS devices, enable notifications when prompted or
   • For Android devices, https://support.google.com/android/answer/9079661#app_notification_settings

For further assistance, contact the Customer Service Center by sending an email to [e-mail] or by calling 1-855-RAIL-411 (1-855-724-5411).