What if I lost my device, or I purchased the wrong ticket? Can I get a refund?

Most of SunRail's products are non-refundable, however, SunRail does offer refunds on unused prepaid, non-promotional values. To obtain a refund, contact the Customer Service Center by sending an email to [e-mail] or calling 1-855-RAIL-411 (1-855-724-5411).