SunRail Rider Web Portal
- How do I review my order history?
- How do I review my account activity?
- How do I recover balances and fare products from my Yellow SunCard?
- How do I transfer a pass product from my SunRail mobile app to a SunCard, or from one SunCard to another SunCard?
- How do I add a new pass to my SunCard?
- How do I add a SunCard to my account using Rider Web?
SunRail Mobile App FAQs
Fare FAQs
- Do I need a wireless connection to purchase tickets or use a ticket?
- When should I activate my ticket or pass?
- If the ticket takes a long time to display, what should I do?
- Can I see how much time is left on the active ticket before it expires?
- What if the ticket expires before I can use it?
- How do I use the “interactive” feature?
Purchase FAQs
- I purchased a pass on Rider Web, but I do not see the pass on my phone.
- If I purchase a pass via Rider Web, can I use it on my phone?
- Can multiple fares be purchased at one time?
- What if my credit/debit card is declined?
- How quickly is the payment processed?
- Where is my personal information and credit card information stored?
Transit Account FAQs
- What is a Transit Account?
- How do I add a pass or tickets to my account?
- Do I pay any fees when using my Transit Account?
- Does my Transit Account balance expire?
- How do I check the value of my Transit Account?
- Can I get a cash refund for my Transit Account balance?
Account FAQs
- How do I change the name or email address associated with my account?
- Can I use the same phone/phone number for multiple SunRail user accounts?
- I did not receive a confirmation email when I purchased tickets. Did my order go through?
- Do I have to use my real name when I create my account?
- How do I reset my password?
- What is the difference between creating an account and signing in?
SunRail Mobile App General FAQs
- I have the SunRail mobile app, but I’m not receiving service alerts. What should I do?
- What if I lost my device, or I purchased the wrong ticket? Can I get a refund?
- Will fare inspection personnel need to handle my device?
- When I open the SunRail mobile app, I get an error screen instructing me to “Contact Support”. What should I do?
- What should I do if I get a new phone or if I lost my phone?
- What if my device battery dies?